WCARES Status – Final update from AT&T on Outage Recovery

Updated: Tuesday, December 29, 2020, 5:50 p.m. CST

AT&T website, final update Tuesday, December 29, 2020, 5:30 p.m. CST

This will be our final update. We want to thank our customers for their patience as we have worked to restore service after this devastating explosion. We also give thanks to the first responders who have been tireless in their efforts to investigate the bombing and secure the area.

The local utility has made repairs so we can begin to restore commercial power to our building. Our second generator is online and providing power. We are in the process of activating the last of the remaining wireline equipment this afternoon. As we make the transition back to normal operations, we will continue to make repairs to the building and keep our equipment running. We will have significant resources on site as needed until the building is fully restored.

For customers who need additional assistance, they should contact our customer care teams at 1-800-288-2020 or by dialing 611 from their mobile devices.

AT&T will waive overage charges for affected customers

Xfinity WIFI and Wifi available from businesses
To help residents and emergency personnel stay connected after today’s explosion in downtown Nashville, Comcast is reminding residents that its network of public Xfinity WiFi hotspots is available for anyone to use, including non-Xfinity customers, for free.

Comcast opened its network across the country at the onset of the COVID-19 pandemic in March and has already committed to keeping it open through June of 2021.

For a map of public Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks and businesses, visit Xfinity.com/wifi. Once in range of a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.

Xfinity internet customers can sign in with their usernames and passwords, and they will be automatically connected to Xfinity WiFi hotspots in the future. Non-Xfinity internet subscribers should visit the “Not an Xfinity Internet Customer” section on the sign-in page to get started. Non-customers can renew their free sessions every two hours.

More information is also available here: https://xfinity.com/learn/internet-service/wifi

Some businesses also offer free Wifi; for example, we have a report that the Dunkin Donuts in Fairview is one such location with operational Wifi.

ARRL News release on the WCARES and MTEARS nets
https://wcares.org/2020-dec-arrl-ares-news-wcares-standby/ Original ARRL article is here.

NWS Public Information Statement (contains county emergency numbers):

HubNashville link to 2nd Avenue explosion information and assistance:

Williamson County EMA and Office of Public Safety
Williamson Co. Office of Public Safety

AUXCOMM of TN – Action Requested – tracking status of Tennessee communication infrastructure

The WCARES net is not in full activation but Net Control operators are monitoring, both to take reports of continuing outage or re-establishment of service and to read pertinent information over the air for those without Internet access.

WCARES can been reached via the Contact Us form: https://wcares.org/contact/

Our Regional Frequencies page, https://wcares.org/repeater-network/mtears-frequencies/ includes a list of regional frequencies and links to ARES groups and radio clubs in neighboring counties.

Middle Tennessee Electric Co-operative Outages: https://www.mtemc.com/Outages

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